My wife and I moved to Mobile last year and we bought a house. We knew only a few people and had no idea whom to turn to for our home repair needs. We decided to give Hansen Super Techs a try after we saw several of their vehicles in and around our neighborhood. In short, we have been COMPLETELY SATISFIED with Hansen. On our first repair with Hansen, their Tech Shawn not only fixed our grinder pump, but he also took the time to fully explain what the problem was and what he did to repair it. Shawn also volunteered to fix our disposal that had frozen up the day before, at no cost. We were so happy with Shawn's work that we decided to get the Hansen "Super Service" where the technicians inspected our home's HVAC, electrical, and plumbing. The technicians were professional and explained everything. They made recommendations and carried out the needed upgrades and repairs, and my wife and I never once felt like we were being "upsold" or pressured. A few days after this service our A/C stopped working one morning (in the middle of summer). Shawn I. (a different Shawn) had been the main technician who inspected and serviced our HVAC and he had given us his contact information in case of any problems. In less than an hour after calling him Shawn I. was at our home taking care of the simple fix...again with a full explanation of what happened. The Hansen Technicians have been punctual, professional, and patiently receptive to our needs and requests. My wife and I are both elderly and it can take us some time to understand technical things. The Hansen Technicians' willingness to explain everything to us is what we appreciate the most. We definitely recommend Hansen Super Techs and will continue to use their services ourselves. THANKS HANSEN!
The service techs assisted in getting a couple of plumbing issues corrected at my in laws house. They were professional, courteous and got the tasks all completed. The job was more involved than anticipated, but they were able to come in under budget. My mother in law was very happy with the service.
Both Matt and Donnie were very informative and accommodating. Did what needed to be done and cleaned up any messes which there really wasn't any mess. Thank you for having pleasant and polite natured employees.
My tech Steven was awesome !!!He solved the problem in a very timely manner and had me up and running.I also wanted a price on a replacement if I needed one and he got me an estimate and explained Hanson warranty.He has gained my business for Hanson.
